Refund policy

Changed your mind? It happens, even to us, and we buy this stuff for a living. You can return anything within 28 days of it arriving. Just let us know within the first 14 days, then you'll have a further 14 to get it back to us.

Condition and description

Every piece we sell has already lived a full life before it met you, so no two are quite the same. That's rather the point. We describe condition as honestly as we can on each product page, scratches, dents and all the small signs of age included. If something arrives and it isn't what we promised, tell us and we'll sort it, no drama.

How to start a return

Email info@ritasbazaar.co.uk with your order number in the subject line, and send the piece back exactly as it left us, packaged with the same care.

Shipping costs for returns

Getting it back to us is on you. If you're within your statutory cooling-off window, we'll refund what standard delivery cost you along with the item itself, just not the return postage, which is the one bit we can't take back.

If an item is faulty or not as described

This is separate from a simple change of mind. Under the Consumer Rights Act 2015, if a piece arrives faulty, damaged in transit, or significantly different from how it was described, you're entitled to a repair, replacement, or full refund, including delivery costs, and we won't ask you to cover return postage either. Just get in touch and we'll make it right.

Refunds

Once your return lands with us, we'll give it a once-over and let you know it's arrived safely. Refunds go back to your original payment method, usually within 5–7 working days depending on how quickly your bank likes to move.

Non-returnable items

Any piece marked as final sale or bespoke-sourced on request will say so clearly on the product page before you buy.

This policy is provided by Three Geese Ltd, trading as Rita's Bazaar, and does not affect your statutory rights as a consumer under UK law.